Our Commitment to you:
VandenDool Jewellers is pleased to offer you the very best in selection, service and value. We are proud to provide you with knowledgeable, friendly service and are confident that you will receive the finest quality jewellery at the best possible price.
Our Bridal Guarantee:
Your Bridal purchase is guaranteed to the original purchaser against manufacturers defects for 10 years from the date of purchase. Additionally, the following services are covered, if necessary, at no charge:
- Inspection
- Cleaning and polishing
- One-time free sizing of your ring within 3 months of purchase (Some ring styles are not suitable for resizing and may be excluded from the resizing service under this plan)
- Rhodium plating (maximum once per year if deemed necessary)
- Stone tightening
- Replacement of lost or chipped accent diamonds under 0.25ct (Larger and centre stones should be covered under your personal insurance policy)
- To maintain this warranty, you are required to bring your ring in every 6 months for inspection along with the warranty card starting 6 months from the date of purchase.
- This warranty covers your ring under normal everyday wearing conditions. We recommend that you insure your jewellery against loss, theft, and damage due to unforeseen circumstances.
- Servicing your ring may only be done by VandenDool Jewellers or the original manufacturer, at the discretion of VandenDool Jewellers.
- Total maximum liability of this warranty is the purchase price paid for the ring as shown on the sales receipt.
- Re-tipping of worn prongs may be required to maintain this warranty on diamond replacement. All recommended re-tipping and repair work must be promptly completed by VandenDool Jewellers at current repair prices, paid for by the client.
- Coloured gemstones are not covered under this warranty.
Lifetime Trade up option:
VandenDool Jewellers is happy to accept your diamond Bridal purchase towards your new purchase of a regular priced Bridal item that is at least twice the regular purchase price as shown on your original receipt. Should you wish to trade a centre diamond for a larger diamond using the same setting, this rule does not necessarily apply.
Return Policy:
*Your purchase may be returned within fifteen (15) days or exchanged within thirty (30) days of the original purchase date when accompanied by the original sales receipt, unless otherwise specified.
*Refunds will be issued with the same payment method as the original purchase at the discretion of VandenDool Jewellers.
*The item to be returned/exchanged must be unworn, in brand new condition, accompanied by the original box and must have all warranty cards and explanation booklets intact.
*Clearance items, special orders, Estate items, modified and/or custom pieces are not returnable or exchangeable. Gift cards are not redeemable for cash.
*A restocking fee may apply to items that are returned for refund or exchange
