The Staff at your store helped me surprise my wife for her birthday. They were awesome very helpful and total buy in to the little plan I had. They sang Happy Birthday to her she was so pleased. Thanks again such a pleasant experience to share with my best friend ... and soulmate. Thanks J Manning Read More
I have a serve allergic reaction to most metals. Twenty One years ago Mark was the only jeweller in the Niagara Region who worked with us and went out of his way to find us platinum wedding rings. We have been going there ever since had have had fantastic service ... every time. I just pick up my fathers wedding ring that was cut in half. I asked if it would be possible to have it before his birthday 3 weeks away. They had it fixed within a week. The service and the people are extraordinary!!! I cannot say enough good things about VandenDool Jewellers and the staff. Looking forward to seeing them again. Read More
We recently purchase my engagement ring and wedding band from Vandendool Jewellers. Sandra was wonderful to deal with, service was always very friendly, efficient and accommodating. The prices are great. This will certainly be our go to local Jeweller. Highly recommended Read More
It's very rare these days to walk into a store and receive exceptional customer service. A place where the staff is friendly and helpful and the owner comes out to greet you and personally hands you your engagement ring that he cleaned and polished to perfection. I just wanted to ... thank you Mark and to let you know that I have shared my experience with many friends and family. It was my pleasure and delight to make a donation to one of your worthy causes in exchange to having my ring cleaned. What a brilliant idea!! Thanks again to you and your amazing staff for making me and all your customers feel like gold! I look forward to my next visit. Read More
Roy and I went to VandenDool store after a bad experience with purchasing an engagement ring in another jewelry store. We were treated with great respect by Sandra and both Sandra and the owners went to great effort to make our experience exceptional when we purchased our wedding bands, as ... well as my wedding jewelry and a watch. Thank you so much for that. We will definitely purchase future jewelry here. We would defiantly recommend this jewelry store to everyone. Thanks again. Roy and Mary Lou Read More
I went to meet with Mark VandenDool to plan and design a custom ring that would incorporate diamonds from a ring I had inherited from my Mom and another ring as well. Mark met with me on a few occasions and emailed with me as well. He was always so ... kind, explaining all the steps involved and giving me background information to inform my decisions. I appreciated all the time that he took to help create the custom ring, as well as to help me with other projects along the way. I had the opportunity when picking up the ring to meet Adam VandenDool, who created the ring. The experience I have had at VandenDool's was a very personal and professional one. I look forward to future visits. Thank you to Mark and the staff at VandenDool! Read More
I took in a broken medical alert bracelet belonging to a senior. Mark VandenDool took one look at it and said this needs to be fixed immediately. He had it repaired and returned to me in a very few minutes. I appreciated his knowledge of the importance of fixing it ... immediately so it could be returned promptly to its owner. Thank you for caring. Read More
Recently, we had the pleasure of dealing with Maureen. My husband's wedding ring needed to be replaced after it broke. We had did some searching online and came in to the store with a few ideas of what we wanted to get for a replacement. Things look a lot different ... in person and my hubby tried on many rings. With Maureen's expertise, guidance and patience, we started to come up with a design of our own, taking the parts we liked from a few different rings. Maureen got our vision and helped to make it happen. We are so happy with our purchase and our experience! Thanks, Maureen for making our special purchase even more special! Read More
I am a retired gentleman who recently moved to the Niagara Region. Just before leaving the GTA I had decided to purchase an engagement ring for that "special someone" in my life. I visited several Jewellers in the local mall and really didn't see anything that caught my eye and ... being so busy with the upcoming move, I decided to wait until I got settled into the Niagara Region. After the move, I checked out three Jewellers in the area in which I moved to and found the service and selection to be poor. It was then I decided to check in on some Jewellers in St. Catharines. At the second Jeweller I visited I finally found everything I was looking for: Service, Selection, Quality, Caring and the most amazing group of people I've ever found in a retail store. As you may have figured out, this is where I bought the ring that my soul mate simply loves. Special thanks goes out to Brian Vandendool and Gale Tayler for all your help and patience with me. Sending my sincerest best wishes to the entire staff. You have a business going that you should be very proud of!!!! Read More
I have been dealing with your fine store for a few years. The service I get is always top notch! Today your great representative Lorna went over and above! Lorna is a sweetheart in my book. My mother-in law turns 90 tomorrow and was given the “Royal Vandendool Treatment” by ... singing Happy Birthday to Her. You sure know how to make someone happy and put a smile on their face. Sincerely and thank you so very much Read More